Refunds and Cancellations

This page repeats section 7 of our Terms and Conditions.

Because our Products are digital and can be downloaded immediately, all sales are final once a Product has been delivered, and orders cannot be cancelled after payment, except as set out below.

We will give you a full refund if:

• you were charged but did not receive the Product, and we cannot deliver it within 48 hours of you contacting us;
• the file is damaged or will not open, and we cannot send you a working copy within 48 hours of you contacting us; or
• you were charged more than once for the same order.

To ask for a refund, email us within 7 days of your purchase, or as soon as you notice a duplicate charge, with your order ID or the email address you used to pay. We will reply within 48 hours. Approved refunds are sent to your original payment method within 5 to 7 working days. Refunds are for the amount you actually paid.

We may refuse a refund if you have already opened a dispute or chargeback with your bank for the same payment, or if we find evidence of fraud or abuse.

If you live in the European Union or the United Kingdom: you normally have 14 days to cancel a purchase. When you buy a Product, you are asked to agree that the download starts straight away and to confirm that you understand you lose this right once the download starts. Your receipt confirms this.

These terms do not affect any rights you have under consumer protection laws that cannot be excluded, including the Consumer Protection Act, 2019.